WARRANTY PROCESS

Evolt’s warranty process is designed to support our direct trade customers while allowing returned products to be assessed and analysed.

Returning faulty products helps identify root causes, improve product quality, and reduce future warranty issues.

If you need to lodge a warranty claim for a product supplied by Evolt, follow the process below.

For electricians

Check your brand warranty first.

Evolt is the parent company of several lighting brands.
For product warranty coverage, claim options, and warranty processes, please visit the relevant brand warranty page:

Each brand page explains how to:

  • Check if a product is eligible for VIP / on-site / in-home support
  • Lodge a service request where applicable
  • Return products under standard return-to-base warranty

If your product is not eligible for on-site or in-home service, return it to your original place of purchase (electrical wholesaler or retailer).

FOR WHOLESALER / RETAILER

As a seller of Evolt products, you are required to contact Evolt and start the warranty process.

Wholesalers and retailers must lodge warranty claims directly with Evolt.

  1. Lodge a warranty claim
    Email Evolt (sales@evolt.com.au) with the following information:

    • Invoice number for the original purchase
    • Item number / code of the returned product
    • Quantity of items returned
    • Reason for return and description of the fault
    • Relevant customer information provided
  2. Warranty assessment
    Evolt will evaluate the claim information and confirm whether the product is within warranty. If approved, a Goods Return Authorisation (GRA) number will be issued.
  3. Return for evaluation
    Return the product to Evolt’s warranty assessment warehouse for evaluation.
    All warranty items must be returned to Evolt for inspection. This allows warranty analysis and helps drive product improvements.
  4. Claim outcome
    Evolt will advise whether the warranty claim has been accepted or rejected. If rejected, the reason will be provided.
  5. Resolution
    If the claim is approved, Evolt will issue the applicable remedy in accordance with warranty terms.

All warranty claims are subject to Evolt’s Terms and Conditions of Sale.

NEED ASSISTANCE?

You can contact our customer experience team via phone or email at sales@evolt.com.au for assistance with warranty or return claims.